Aufgrund der Covid-19-Gesundheitskrise haben wir unseren Hotelbetrieb angepasst, um die Sicherheit für unsere Gäste und die Einhaltung der Vorschriften zu garantieren. Diese Änderungen können sich auf einige der Services auswirken.


Meliá Cuba implements new digital communication and management projects

Meliá Cuba implements new digital communication and management projects

Two new projects are added to Meliá Cuba´s digital activity, both aimed at offering a superior guest experience

The organizational culture of Meliá Hotels International Cuba has among its most solid assets the proactive use of new technologies and the advantages they offer, both in its daily operation and their field of strategic actions. In a society marked by the broad impact of information, maintaining a presence in channels such as online marketing and social media becomes a premise for the development of the company.

Two new projects are joining Meliá Cuba's digital activity these days, both focused on offering a superior experience to guests. The first of them incorporates to its official website a wide catalog of complementary options to accommodation, which include transfers, flights, excursions, car rental, sale of travel insurance and PCR tests. With the support of the Solways Cuba agency, services can be booked simultaneously with the hotel stay or at a later time, at your convenience. Thanks to this advance in joint sales management, every detail is planned, giving people greater control over their time and the possibility of fully indulging in the enjoyment of an unforgettable vacation. More details about this integral trip to the Alma de Cuba can be consulted through the link

On the other hand, the exchange with travelers will be taken to another level after the implementation of the Pre-Stay message, with automated sending, via email, 7 days before the arrival date. Designed to foster dialogue with those who choose to book through the Meliá Cuba official website, this communication puts the future guest and the hotel team in contact, to coordinate details of the accommodation and personalize it at will. Likewise, it informs about the possibility of including complementary experiences in your travel package, and reviews the main aspects of the Stay Safe with Meliá health protocol, focused on preventing the transmission of COVID-19.

Although it is possible to affirm that there is no economic sector where online activity does not play a relevant role to a greater or lesser extent nowadays, in the case of travel and tourism industry, this communication channel becomes essential to contact the client, close sales and create a long-term relationship. With such certainty, Meliá Cuba reaffirms its commitment to digital transformation and the constant search for alternatives to optimize operations management and customer experiences.

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Meliá Cuba hotels awarded with Travellers' Choice Awards 2021

Meliá Cuba hotels awarded with Travellers' Choice Awards 2021

During this difficult year, your accommodation has stood out for offering incredible service and experiences to its guests”, reads the notification received by 17 Meliá Cuba hotels this week, endorsing them as winners of the prestigious 2021Travellers' Choice Awards, granted by the TripAdvisor travel portal.

Meliá Cayo Coco shines out in the list, with the distinction "Best of The Best", being recognized as one of the best hotels in the forum, based on the analysis of the opinions and scores of visitors from all over the world.

On the other hand, Meliá Cohiba, Meliá Habana, Meliá San Carlos, Meliá Santiago de Cuba, Gran Hotel by Meliá, Sol Varadero Beach, Meliá Cayo Santa María, Tryp Cayo Coco, Sol Río de Luna y Mares, Paradisus Los Cayos, Sol Palmeras, Meliá Varadero, Meliá Las Américas, Meliá Buenavista, Meliá Jardines del Rey and Meliá Internacional Varadero, were awarded with "Certificates of Excellence", a category renowned since 2020 as "Travellers' Choice"

These awards recognize companies that consistently obtain excellent opinions from travelers. To qualify, a hotel must keep an overall TripAdvisor score of at least four out of five bubbles, receive a minimum number of reviews in the 12-month period in which the data is analyzed, and be featured on the portal for at least 1 year.

Congratulations to our staff in all the award-winning facilities! These hotels stand out for their safety, quality of services, innovation and care for the environment as a guarantee of the well-being of their guests.

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